Shipping & Returns

Last updated: June 16, 2026

Attaky is designed in Vancouver, Canada, and we also work with our production team in China. Depending on production capacity, inventory location, and shipping route, your order may ship from Vancouver or from China.

No matter where your package ships from, the same Attaky standard operating procedures, production checks, and quality standards apply. A package shipping from China does not mean it is a different version or lower standard. It simply means that the fastest and most efficient fulfillment route for your order is through our production team there.

Made to order

Attaky products are made to order. Ceramic White builds usually take 14–28 days before shipping, other colorways take 20–40 days before shipping, and Studio Config or Lab Access builds take around 40 days before shipping.

The shipping estimates below start after your order is ready to leave our fulfillment workflow. Production time and shipping time are separate.

Shipping from Vancouver

When we have Canadian fulfillment capacity, Vancouver shipments normally leave once per week on Monday. If Monday is a holiday, shipments usually move to Tuesday or the next available business day.

After a Vancouver shipment leaves our side, local carrier tracking usually starts showing activity within 2–3 business days. Delivery is usually around 5–8 business days, depending on your location and the carrier. If you are on the U.S. East Coast or in a more remote area, delivery can take longer and is often at least around 8 business days.

Local pickup in Vancouver

Attaky does not operate a public storefront. Our Vancouver site is primarily used for design, engineering, and research and development, and local inventory is not always available there.

For this reason, we generally do not recommend local pickup. Coordinating an appointment can be difficult for our small team and may take longer than standard shipping. Walk-in visits are not available.

If local pickup is important for your order, please email us before placing your order. We can review availability on a case-by-case basis, but local pickup cannot be guaranteed.

Shipping from China

China shipments can usually be handed to the shipping carrier more frequently than Vancouver shipments, often daily when production is ready. This can make China fulfillment faster for some orders, especially when Canadian fulfillment capacity is limited.

After a China shipment is handed to the shipping carrier, it normally goes through carrier screening first. This screening process usually takes around 3 business days. After screening is completed, we receive the tracking number and the package moves into the international shipping and customs process.

Once tracking is issued and provided to you, delivery time depends on your destination region. For U.S. and Canadian destinations, the international shipping and customs handoff usually takes around 7–15 business days. For Asia, including Southeast Asia, South Korea, and Japan, delivery is usually around 5 business days after tracking is issued. For Europe, delivery is usually around 7–15 business days after tracking is issued. For other supported destinations, delivery is usually around 15–20 business days after tracking is issued.

The package is normally routed to a major air parcel customs clearance center near your destination region, then handed to a local carrier for final delivery.

During holidays, peak seasons, customs delays, or random customs inspections, delivery can take longer. In unusual cases, the full shipping timeline can reach 25–30 days.

Tracking updates

We use consolidated or bulk shipping services for some international routes, especially for U.S. orders, to help reduce cross-border cost and tariff impact where possible.

Because of this shipping structure, the tracking you see from the local carrier may not update immediately. In some cases, we can see more information from the shipping backend before the local carrier tracking becomes active. Your local carrier tracking usually begins updating after the package clears customs and is handed to the final-mile carrier in your country.

If your local carrier tracking has been active for more than 7 days with no update, please contact us and include your order number. We can check the backend status and help follow up with the shipping provider.

Shipping cost, duties, and taxes

Standard shipping is included with Attaky orders. Optional shipping add-ons, such as signature-required delivery where available, may require an extra charge.

Our supported shipping routes are set up with prepaid duties and taxes where applicable, so you should not receive a surprise tax or duty charge on arrival.

Customs processing can still affect delivery time, especially during holidays, peak seasons, or inspections. If a carrier asks you to pay an unexpected duty, tax, or customs charge, please contact us before paying so we can review the situation.

Signature-required delivery

If you live in an area where packages are often stolen, or if you prefer signature-required delivery for peace of mind, please contact us before placing your order. Signature-required delivery can usually be added with an extra charge, typically around $10 USD, depending on the route and carrier.

This option may not be available for every destination or shipping route, so please reach out before checkout if this is important for your order.

Where we ship

We ship internationally to the countries and regions available at checkout. Delivery time can vary depending on your destination, customs process, local carrier, and shipping route.

If your country or region is not available at checkout, please email us. We can check whether a shipping route may be available and try to arrange shipping to your location, but we cannot guarantee that every destination can be supported.

Order changes before shipping

If you ordered a standard Complete Build and changed your mind before it ships, please contact us as soon as possible. If the order has not entered the final shipping stage, we may be able to update or cancel it.

If your order is a Lab Access build, Studio Config build, or another special custom configuration, please contact us as soon as possible if you need a change. Because these orders may be built specifically for you, changes may not always be possible once production has started.

After an order has shipped, we usually cannot change the shipping address, product configuration, or cancellation status. If you still need help, contact us after delivery and we will review the best available option.

Returns for unopened and unused items

If your product has no quality issue and you would like to return it, please contact us first. Do not send anything back without return instructions, because the return location may depend on your country, order type, and shipping route.

For unopened and unused products in their original condition, we can usually accept a return request within 30 days after delivery. The product must be returned in a condition that allows us to inspect and restock it. Items that have been opened, used, modified, damaged, exposed to liquid, or returned incomplete may not be eligible for a full refund.

For Canadian orders, we will provide return instructions after reviewing your request. For international orders, please email us first so we can confirm the correct process. For U.S. orders, we may use a U.S. forwarding location to avoid unnecessary cross-border return complications. When a U.S. return uses this forwarding location, a $10 USD per item handling fee will be deducted from the refund. If you need us to create a U.S. return shipping label for you, a $7 USD per item label fee will also apply.

Unless the return is caused by a product quality issue, incorrect item, missing item, or our mistake, return shipping costs and return handling fees are the customer’s responsibility. Original shipping fees and paid shipping services may not be refundable unless required by law or caused by our error.

After we receive and inspect the returned item, we will process the approved refund to the original payment method where possible. The time it takes for the refund to appear in your account depends on Shopify, the payment provider, your bank, and your location.

Product issues, damage, or missing items

If your item arrives damaged, defective, incorrect, or missing parts, please contact us as soon as possible. Include your order number and, if possible, photos or videos showing the issue. We will review the situation and help with the appropriate next step, which may include replacement parts, repair support, replacement, refund, or another solution depending on the case.

If the issue was caused by misuse, liquid exposure, physical damage, improper installation, unauthorized modification, unsupported configuration, or other human-caused damage, the order may not be eligible for return or refund. Even then, we will still try to help you troubleshoot or find a repair path where possible.

EU withdrawal requests

If you are a consumer in the European Union, you may have a statutory right to withdraw from certain online purchases within 14 days after delivery. This right does not apply to all products. Goods made to your specifications or clearly personalized may be excluded from the change-of-mind withdrawal right.

Attaky products are made to order, and some custom configurations may be produced specifically for your order. If a withdrawal right applies to your order, you can submit a withdrawal request through contact us form or email. Submitting a request does not automatically create a return label or immediate refund. After we receive your request, we will confirm receipt by email, review whether the withdrawal right applies to your order, and provide return instructions where applicable.

This does not affect your rights if an item arrives damaged, defective, incorrect, or missing parts.

How to contact us about an order

The best way to reach us about an order is to reply directly to your order confirmation email. If you cannot find that email, you can reply to your delivery notification, contact us through the Contact Us page, or use the chat box on our store.

Please include your order number whenever possible. It helps us find your order faster and avoid asking you for extra information.

We are a very small team. If you have already contacted us by email, you do not need to post the same issue again on Discord or multiple other platforms. Keeping the conversation in one place helps us respond faster and serve everyone more efficiently.